Privacy Policy

Privacy Policy – Get the Wax Out

 Effective Date: 15/03/2026

 At Get the Wax Out, I respect your privacy and I am committed to protecting your personal data. This policy explains what information I collect, how it is used, and how it is stored when you use my ear wax removal services.

 About Me

Data controller : Elena Valentina Soare

Get the Wax Out is operated by me as a self-employed ear wax removal practitioner.

I process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

I am registered with the Information Commissioner’s Office (ICO).

ICO Registration Reference Number: ZC009725

Valid From: 08/10/2025

Valid Until: 07/10/2026

My services are limited to ear wax removal and ear canal visualisation. I do not diagnose medical conditions, prescribe medication, or provide medical treatment.

 Information I Collect

To provide my services, I may collect:

• Name
• Date of birth
• Address
• Phone number and email address
• Information you choose to share about ear-related symptoms or previous ear procedures
• Appointment details and procedure notes
• Signed consent forms

Ear Canal Photographs

In some cases, photographs of the ear canal may be taken before and after ear wax removal using an otoscope camera. These images are used only for documentation of the procedure.

Photographs are not taken for every client and will only be taken with your separate consent.

Payments

Payments are accepted by card. Transactions are processed through a secure third-party payment provider, and I do not store or have access to your full card details.

How Your Data Is Used

Your information is used only for purposes such as:

• Providing ear wax removal services
• Keeping service records
• Managing appointments and communication
• Processing payments
• Meeting legal, insurance, or regulatory requirements

Your personal data is not sold or used for marketing without your consent.

How Your Data Is Stored

Client information and service records are stored digitally on a password-protected tablet device.

As the sole practitioner at Get the Wax Out, only I have access to this information.

Data Retention

Records may be kept for up to 8 years after your last appointment, or longer if required by law.

Your Rights

You have the right to request access to your personal data, request corrections, request deletion where legally possible, or withdraw consent for specific uses of your data. You also have the right to raise concerns with the Information Commissioner’s Office (ICO).

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Elena-Valentina Soare

Email: GetTheWaxOut@gmail.com

 This Privacy Policy may be updated from time to time.