Terms and Conditions

Get the Wax Out

1. Service
Get the Wax Out provides mobile ear wax removal services carried out in the comfort of your home. Procedures may include manual techniques or microsuction where appropriate.
This service does not provide medical diagnosis, treatment of medical conditions, or prescription of medication.

2. Appointments and Payments
Appointments may be rescheduled or cancelled in accordance with our Cancellation Policy.
Late cancellations (less than 24 hours’ notice) may incur a cancellation fee.
Payment is made via card using a secure payment link sent to your phone and processed through Revolut at the time of or immediately after the service.

3. Aftercare
Any aftercare guidance provided is general advice only and does not replace the assessment or guidance of a qualified healthcare professional.

4. Liability
The practitioner will carry out the procedure with appropriate care and professionalism. However, the practitioner is not liable for any issues unrelated to the service provided.

5. Privacy
Client information is kept private and secure in accordance with data protection regulations.
Valentina – Get the Wax Out is registered with the Information Commissioner’s Office (ICO).
Personal information is stored securely and retained for an extended period as required by law, solely for appointment management and related administrative purposes.

6. Updates
These Terms and Conditions may be updated periodically. The most recent version will always be available on this website.

7. Photography / Consent for Images
With the client’s explicit consent, photos may be taken before and after the procedure.
These photos are used only for client records and to demonstrate the effect of the service.
Photos will not be shared publicly or used for marketing unless separate written consent is provided by the client.